Refund policy

At CRYSTYLIN, customer satisfaction is our priority. You have the right to request a return within 14 days of receiving your order.

 

Exchanges

 

For exchanges, please contact our customer support via WhatsApp or email before returning your item.

For size or product exchanges, CRYSTYLIN will arrange the courier service.

The total exchange shipping fee is €9.90, including collection and delivery.

If the replacement item has a different price, the customer will pay the price difference upon delivery of the exchanged item.

Returns

 

To return an item, you must first complete the Withdrawal Form by clicking "Withdraw from the Contract" located in the footer of our website under Legal Information.

After completing the form, purchase a return shipping service and send the items to the address below.

We recommend using Poste Italiane or another tracked shipping service.

 

Return Address

 

CRYSTYLIN DES ARDIT SELMANAJ
Via Teodone 15/B
39031 Brunico (BZ)
Italy

Phone for shipping label only: +39 389243851

Please note: this phone number is provided only for shipping purposes and should not be used for customer support.

 

Return Conditions

 

Returned items must:

• Be unused and unworn.
• Be returned in their original condition.
• Include all original packaging.
• Be free from damage, dirt, or signs of wear.

 

Refunds

 

Refunds will only be processed once the returned item has been received and inspected by CRYSTYLIN.

Approved refunds will be issued within 15 business days using the original payment method.

The following costs are non-refundable:

• Cash on Delivery service fee (€3.90)
• Original shipping charges, if applicable
• Optional services selected during checkout

 

Defective or Incorrect Items

 

If your item arrives damaged, defective, or incorrect, please contact us within 12 hours of delivery and provide clear photographs of the issue.

After verification, CRYSTYLIN will offer a repair, replacement, partial refund, or full refund where applicable.

Proof of purchase, such as an invoice or order confirmation, may be required.

 

Non-Returnable Items

 

The following items cannot be returned or refunded:

• Personalized or custom-made products.
• Mystery Boxes.
• Earrings that have been worn, for hygiene reasons.
• Items showing signs of use, damage, or improper handling.

 

Important Information

 

CRYSTYLIN is not responsible for returned packages that are lost, stolen, or damaged during transit when shipped without insurance or tracking.

Upon arrival, all returned products will be inspected for damage or signs of misuse.

By placing an order on our website, you acknowledge that you have read and accepted this Refund Policy.

Contact Us

 

For any questions regarding exchanges, returns, or refunds, please contact us via WhatsApp or email.

Email: returns@crystylin.com