Shipping policy
At CRYSTYLIN, we carefully prepare and ship every order to ensure a fast and reliable delivery experience.
Delivery Times
For products available in our warehouse in Italy, delivery usually takes 24/72 business hours.
For products available in our international warehouses, delivery may take 3/7 business days.
Delivery times are estimates and may vary due to courier delays, public holidays, high order volume, or events beyond our control.
Order Processing
Orders are shipped by CRYSTYLIN from Monday to Friday, between 10:00 and 19:00.
Orders placed during weekends or public holidays will be processed starting from the next business day.
Shipping Costs
Standard shipping is free.
For selected products available in our Italian warehouse, Cash on Delivery is also available.
Cash on Delivery has an additional service fee of €3.90, which will be shown at checkout.
Shipping Carrier
We mainly work with Poste Italiane for our shipments.
Shipping Documents
As required by commercial regulations, all shipments are accompanied by the necessary transport documentation.
Force Majeure
CRYSTYLIN reserves the right to postpone shipments in the event of circumstances beyond our control, including courier delays, strikes, weather conditions, technical issues, or force majeure events.
Delivery Acceptance
By placing an order, the customer enters into a commercial relationship with CRYSTYLIN and agrees to accept delivery of the package.
Refused Deliveries
If, for any reason, the customer refuses delivery of the shipment or requests the return of the package to the sender, any shipping costs charged to CRYSTYLIN will be deducted from any refund due to the customer.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
CRYSTYLIN is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete addresses.
Contact Us
For any questions regarding shipping or delivery, please contact us at: